Hi, Here you can check your customers' submissions and their statuses. If any document status is marked incomplete by our team, it means they are not up to the mark. You can find more information about the status by clicking on it. In such case please contact the customer to re-upload them. If the customer does not have any document, he/she can allow you it to upload it on their behalf. In such case you can upload it yourself by using the 'View' button. So please ensure the documents are uploaded so we can continue with the process. If the customer cannot create his/her own submission, you can create one for them.